Refund policy

Returns

Our return policy is valid for 30 days from the date of delivery. Return shipping costs are the buyer’s responsibility.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at lucdwear@gmail.com. Please note that if eligible for a refund, we will provide you with the return shipping address via email.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at lucdwear@gmail.com.

Damages and issues
All products are quality-checked before shipping. Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us within 24 hours at lucdwear@gmail.com. 

Include clear photos of the item and packaging. We'll review the issue and do our best to make it right, whether that means a replacement, exchange, or refund. In some cases, we may ask that the damaged item be returned for inspection.

Claims made after 24 hours of delivery may not be eligible.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at lucdwear@gmail.com.